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![]() ![]() But so far, without the URL-Filter, things look stable for now. Honestly I had no time to further investigate this, other projects needed to be addressed today. With the URL-Filter disabled we had no further reports of misbehaving Office apps. UPDATE : TL/DR: Trend Micro essentially said "Hang on while we investigate". We had no further reports of issues with Office or Outlook. UPDATE : Still on hold regarding Trend Micro. I wonder when I'll hit the character limit with these edits. ![]() TM Support has issues replicating the problem on their end and asked me to provide detailed logs of the issue happening and being fixed (which I have created and send to them just now). Disabling the Web Reputation Filter fixed the issues. UPDATE 23-03-01: Stubborn Machine was acting up again today, despite the TM settings being unchanged since last week. Without you, I would have been looking for the cause for much longer. And special thanks to u/Ok-Information-2355 who first got me to investigate Trend Micro. But I think this fixed it for good (well, more of a reliable workaround, but who cares at this point.)įinally, I'd like to thank everybody for their help to analyse the symptoms and coming up with suggestions. I'll re-enable the Web Reputation and URL Filter now for the whole company and hope for the best. ![]() I've implemented the changes the same day and had no further reports of Office acting up. Go to Policies> Policy Management> Global Security Agent Settings> Trusted Program List > Add+ Add the following files below for Trusted Program List: Add the following Under the Behavior Monitoring Approved List:Ĭ:\Users\*\AppData\Local\Packages\_cw5n1h2txyewy* On the web console go to SECURITY AGENTS> go to the specific group for isolation Under Real-Time Scan / Scheduled Scan / Manual Scan> click +Add Add the following directories in the Folders tab:Ĭ:\Users\*\AppData\Local\Packages\_cw5n1h2txyewy* C:\Windows\SystemApps\_cw5n1h2txyewy*Īdd the following directories in the Files tab:Ĭ:\Windows\SystemApps\_cw5n1h2txyewy\ Turn back on Web Reputation and URL Filtering His recommendations in full where as follows:Ī. Long Version: Got word back on Thursday () from a new Trend Micro Support Agent who's in direct contact with the Product Development Team. DEAR PEOPLE FROM THE FUTURE: Here's what we've figured out so far: 1įINAL(?) UPDATE 23-03-06: TL/DR: Adding C:\Users\*\AppData\Local\Packages\_cw5n1h2txyewy*, C:\Windows\SystemApps\_cw5n1h2txyewy* and C:\Windows\SystemApps\_cw5n1h2txyewy\ to be excluded from real-time search, the Behavior Monitoring Approved List (for the directories) and Trusted Program List (for the. ![]()
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